Level 1 Help Desk

York Solutions is seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system. Our mission at York Solutions is to always have a positive impact on the lives, the careers, and the future development of IT professionals within the communities we serve. With over 30 years of experience, we are a veteran-owned IT consulting firm that uses a non-transactional, value-based approach to provide clients with custom workforce solutions to achieve business, technology, and operational goals. Using a strategic partnership approach with our clients, York Solutions focuses on fostering a long-term, trust-based relationship.