RMA Service Manager

QUALITEL PROFILE:

Qualitel is an Electronics Manufacturing Service (EMS) provider that specializes in high end, high reliability product applications. The company invests heavily in people and technology to stay at the forefront of this field. The goal of Qualitel is to help its employees achieve self-sufficient, healthy and secure lives.

KEY SUCCESS FACTORS:

Effective planning and coordination with personnel and resources to consistently meet customer RMA turn time requirements.

Understand how to inspect, troubleshoot, test, and repair RMA items.

Competence in verifying assembly documentation accuracy, interpreting engineering drawings, and setting up and operating necessary equipment for RMA processes.

A commitment to training and skill development for RMA staff.

Maintaining accurate RMA records for both internal and customer review.

Strong communication skills for conveying RMA information to both internal teams and customers.

A proactive approach towards change and continuous improvement.

Establishing and upholding effective communication channels within the company.

PRINCIPAL RESPONSIBILITIES:

Oversee the RMA process to guarantee timely and high-quality completion.

Adapt to new equipment, setups, and RMA procedures.

Deliver detailed descriptions of identified failures during the RMA process to assist in troubleshooting.

Engage with customers to provide updates on technical issues, failure analysis, and repair status.

Collaborate with management and support staff to address issues, implement changes, and drive process improvement.

Handle any additional duties or responsibilities as required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE: 2 years post High School education from a technical, junior or four year college or university; plus a minimum of 3 years related experience and/or training; or an equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with mathematical concepts such as; percent, rate, ratio, and basic algebraic equations.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.

DRUG TESTING: Qualitel reserves the right to require persons in this position to submit to and pass a drug test and participate in random drug testing.

BENEFITS:

Salary range: $70-100k

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, and experience

Profit Sharing

Bi-weekly Pay

Monday – Friday

Compensation packages also include comprehensive benefits, 401K contribution and match, Flexible Spending Account (FSA), Medical, Vision, Voluntary Dental, Paid Time Off, Vacation, Paid Holiday, Life Insurance and more