Customer Care serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries; and resolves product and service problems.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Answer customer inquiries regarding products and service questions in a timely manner.
Confirming and Processing customers purchase orders timely and accurately.
Maintain all customer Kanban programs.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction.
Identify and resolve operational and services related issues to ensure customer satisfaction.
Education and/or Experience:
High school diploma or GED. Ability to deal with angry or frustrated customers who many not fully understand their situation. Ability to deal with people in an uplifting manner and solve customer problems. Quick thinker, able to research and troubleshoot.
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite.