Help Desk Specialist (Level 2) - Tyson, VA

Hello,Help Desk Specialist (Level 2)Tyson, VA 12 Months Contract (Very high possibility of extension)

• Responsible for providing Help Desk support to end users for complex issues regarding response and resolution. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues. Updates status of queued service requests with the IT service management system.
• Must have strong customer service skills. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
• Minimum 2+ years of Help Desk experience.
• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Experience in Computer Science, Troubleshooting, Microsoft Windows, MS Office, Detail Oriented, Ticketing Systems and Active Directory.