The Computer Hardware Technician is primarily responsible for imaging workstations, servers, and other types of systems such as VMWare hypervisor. Individuals should be prepared to go onsite to Red River Equinix Datacenter and customer locations if required. Position will also play a secondary role with managing customer assets while stored in the Red River warehouse to ensure accuracy of inventory.Primary Position Tasks:
- Following a defined standard operating procedure when imaging client workstations
- Perform Hardware dispatches as required by RRMS management
- Assist with configuring computer systems i.e.: computers, servers, network stack staging
- Participating in workstation imaging projects where individuals may be primary point of contact for imaging
- Conduct warranty request and follow-up per client request
- Understand concepts of Intune/Azure for configuring devices via AutoPilot/Intune Enrollment
- Assist with maintaining VMWare Hypervisor software updates
- Add/Update required technical documentation
Preferred Education/Certification/Experience:- Associates Information Systems
- Entry Level Certification: AWS Certified Cloud Practitioner or Microsoft 365 Fundamentals or Microsoft Technology Associate.
- Basic experience with Intune, Azure AD, On Prem Domain Services
- 1 year of experience working with Windows Operation Systems and MacOS
- Familiar with Microsoft Endpoint Manager Admin Center - AutoPilot configurations, Resets, Renames, Add/Delete, Profiling
Knowledge, Skills and Abilities:- Knowledge with Windows and MacOS
- Demonstrated ability to manage an asset inventory and reconcile data, ensuring high levels of accuracy
- Working proficiency with standard ticketing and inventory management tools (I.e., ServiceNow)
- Basic VMWare knowledge
- Basic understanding of cloud-based systems: AWS and/or Azure.
- Basic understanding of Active Directory, Share Point, MS Exchange, MS Office 365, MS 365 portal.
- Basic understanding of Windows VPN Services
- Strong communications skills and possess the ability to provide complete and accurate documentation.
- Basic understanding of MDT/WDS/SCCM - Manage/Update Golden Images
Essential Elements:May be required to help with equipment install. Lifting of up to 70lbs may be requiredThis position requires travel throughout the local area (DC, MD, VA) and extended regions as needed. Reliable transportation and a valid driver's license is required, and tolls and parking are reimbursed. Mileage over and above the standard commute is reimbursed at the standard rate as provided by government standards.Red River will issue a company owned laptop to use during the workday for client and RR issues.Smart phones are not issued but Red River provides a monthly stipend for the use of your personal phone.Security applications will be required to be installed on the laptop and the phone (2FA).This position requires the ability to continuously communicate with co-workers and clients throughout the day utilizing Red River approved and/or provided communication tools and equipment.
Special Requirements:Must be able and willing to come to Red River office in Chantilly, VA dailyMust be willing to take after hour dispatch to client site or Red River DatacenterRed River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings
here . If you are ready to join a growing company, please submit your resume and cover letter (optional).
EOE M/F/DISABLED/VetRed River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics. Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
