IT Asset Management Specialist
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Job Title: IT Asset Management SpecialistJob Location: South Jordan, UT (Hybrid 2-3 days a week onsite)Job Duration: 12 Months ContractJob Type: W2 ContractResponsibilities:
- ServiceNow ticket/task management and assignment
- Oversight of tasks assigned to other groups (internal and vendor)
- Perform tasks specific to Coordinators
- Strong integrity around asset management (confirming encryption and locked state of asset, validating evidence, shipping properly, ensuring arrival, raising issues in a timely manner)
- Provide constant feedback of knowledge articles, for both accuracy and completeness
- Ability to follow technical and procedural documentation
- Monitor, manage team’s central mailbox
- Identify gaps and process improvement opportunities
- Assist in testing for automated workflows and integrations with other systems
- Communication both verbal and written with requestors (internal customers) and support teams
- Ability to troubleshoot and handle escalations and expedite requests
- Working knowledge of ServiceNow (or similar) ticketing system
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) is required
- Strong organizational skills
- Strong time management skills
- Strong analytical skills
- Strong interpersonal, written and oral communication skills, attention to detail
- Strong customer service orientation
- Basic understanding of Tableau
- Ability to present ideas and solutions in user-friendly language
- Ability to build and maintain relationships with customers, peers and support partners
- 3+ years of experience in technology support functions
- Experience working in a team-oriented, collaborative environment
- Experience in the financial industry a plus
- Associate's Degree/College Diploma - preferred