Customer Service Engineer (Semiconductors)

Engineers with Electro/Mechanical experience on Semiconductors take a closer look!This Jobot Job is hosted by: Jenner WigginsAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $30 - $45 per year

A bit about us:We are a world leader in design, manufacturing, installation, and maintenance of semiconductor manufacturing systems. We specialize in the field of thermal processing technology. We have a global presence and help our customers with quality and reliability with and automated equipment.

Why join us?

• Cutting Edge Semiconductor Technology!
• Ability to gain Global knowledge & Experience!
• Great Benefits!
• Collaborative Team!
• Training to become a leader!

Job DetailsSUMMARY:As our Customer Service Engineer you will be responsible for on-site servicing and/or modification of company products lines. Provides technical support to customer on operations, preventative and corrective maintenance of all our product lines. Instructs customer in proper operation and maintenance of our equipment. Serves as a liaison with customer on technical or administrative matters for assigned project. Provides feedback to service, sales and technical support groups on customer's needs and requests.MUST HAVES:

• Mechanically Incline (hand/power tools, gears)
• MS Office Suites/ ERP
• Diffusion tools, CVD or Atmospheric

DUTIES & RESPONSIBILITIES:

• Go to or report at customer sites as required to perform preventive and basic corrective maintenance.
• Follow ours & customer safety protocols and procedures at all times.
• Assist with tool installation and removal when required.
• Utilize our administrative dB systems for ECN, parts and drawing discovery and usage with no assistance.
• Demonstrates repeated initiative in self -study and continuous improvement in our equipment knowledge and maintenance skillsets (PM, CM, Customer service, safety).
• Understands and applies advanced diagnostic techniques and the use of recommended documentation.
• Demonstrate excellent troubleshooting skills on our equipment.
• Demonstrated ability to create and present monthly training sessions to sustaining engineers.
• Provides verifiable actionable feedback and suggestions to our management, technical support and training departments for improvement in procedures, operations and customer service.
• Create BKM procedures for customers and internal use.
• Assists junior co-workers with On-The- Job training (OJT).
• Engages in and supports all site mandated and improvement projects.

EDUCATION & EXPERIENCE:

• Associates or Bachelors degree in Mechanical, Electro Mechanical, Chemical, Petroleum Engineering, or Material Science
• 3 to 5+ Years of semiconductor equipment/tools maintenance experience.
• MS Office Suites and ERP systems experience.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.