Contracts System Support Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Contract Systems Support Analyst - Legal for a Contract assignment with one of our premier SaaS clients in San Francisco, CA, San Jose, CA, Seattle, WA, Washington, DC, Portland, OR, New York, NY, Arden Hills, MN, Los Angeles, LA, Lehi, UT, Emeryville, CA, Denver, CO, Chicago, IL, College Park, MD, Boston, MA,Austin, TX, or Remote. Responsibilities :

• Translate business requirements into User Stories in JIRA.
• Submit User Stories to IT team for development work.
• Monitor progress at each stage of user story development.
• Serve as a go-to resource on contract systems, including Salesforce, Apttus, and Ariba.
• Liaison with the IT/engineering team and end-users to deliver updates.
• Manage the backlog and prioritize user stories based on business requirements.
• Understand how organizational changes affect the contract systems and processes.
• Work independently and productively with business units, Sales Operations teams, Finance/Revenue organizations, and Legal teams to understand requirements and requests for process improvements.
• Identify design errors and omissions and aid in correcting with the necessary teams to improve user experience.
• Be responsible for the on-schedule delivery of new features, bug fixes, and enhancements.
• Perform demos with your assigned stakeholders.
• Be willing to learn operational and technical aspects for all contract types and lifecycle.
• Perform UAT and PAT testing and sign off.
• Perform other duties as assigned.

Required Skills:

• Ability to understand and parse JSON (structure, dot annotation, concept of null vs zero)
• Ability to understand IF, OR, AND conditional logical statements
• Attention to detail in document preparation
• Experience in Word (bullet points, formatting, margins, page breaks, section headers)
• Experience with testing (unit and process)
• Experience with Jira and SharePoint X-Author for Contracts 1.0 (Classic)
• Must be a business-oriented problem solver.
• Must have experience in agile scrum methodology as a product owner with the ability to write precise requirements that align with business priorities.
• Strong process-oriented skills to recognize inefficiencies, attention to detail, provide quantitative and qualitative input to drive change, and report issues.
• Must be resourceful, self-starter who can problem-solve and tell stories through data.
• Very strong communication and interpersonal skills, team-oriented.
• Strong ability to "connect the dots " and understand cause and effect.
• Experience with legal workflow automation (e.g., TAP), structured business components in contract. generation and contract execution processes, contract management systems a plus, especially with a next generation system implementation.

Preferred Skills:

• Prefer candidates with experience on business/functional teams.
• Experience with next generation CRM system projects, especially Microsoft Dynamics, is a plus but not required.
• 4-year degree in business, information systems, computer science or equivalent work experience preferred.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.