Unified Communications Technician

The Unified Communications Technician role will assist a larger team of Engineers in transitioning to a new UC platform.

• Providing technical assistance with conducting site surveys and deployment activities, help gather requirements needed to populate a deployment worksheet
• Assisting as needed with basic deployment tasks such as placing and testing phones, providing user training on how to use phone and access voice mail
• Help with documenting site information as deployed
• Placement and retrieval of telephony devices
• Install network patch cords to provide network connectivity to telephony devices
• Shipping and receiving of equipment
• Inventory and tracking of equipment
• Request current circuit & DID inventory and configuration information from appropriate teams
• Verify with sites the current data and perform site survey (remote or on-site) to build deployment spreadsheet that will include all data to build the telephony solution at the site
• Document the site configuration
• Provide basic training on phone utilization and accessing voice mail

• At least 2 years in a role with customer-facing responsibilities
• Understanding of VoIP telephony
• Understanding of Switches and DHCP
• Experience with Telephony deployments (Cisco UCM and MS Teams)
• Strong skills with Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer), Microsoft SharePoint and Microsoft Teams
• Professional business communication and interpersonal skills
• Ability to compose grammatically correct, concise and accurate notes

• High school diploma or equivalent