System Administrator - Jira and Confluence
Vacancy expired!
Responsibilities:
- This position is for a Level 3 (Subject Matter Expert) DevOps Production Support Specialist to provide support for Atlassian Jira, Atlassian Crowd, Atlassian Confluence, QTest, Quality Center and Release Manager
- The individual will be expected to have a strong background in production support and system engineering to be able to support issues at the application level as well as the infrastructure level
- Provide in-depth analysis of platform, system errors, and performance issues
- Perform application deployments, migrations, and upgrades
- Ownership of problem root cause analysis and remediation
- Chronic issue investigation for critical application issues
- Lead proactive monitoring review and implementation
- Works with engineering, Development Support, and/or infrastructure teams to implement server or application changes, fixes, upgrades and remediation
- Proactive application stability analysis investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issues
- Vendor escalation for production issues
- Coordinate and perform disaster recovery exercises for supported applications
- On call support for platform incidents, production releases, migrations, or upgrades
- Strong in-depth knowledge and experience supporting/administering Atlassian Jira, Atlassian Crowd, Atlassian Confluence, qTest and Quality Center
- Knowledge and strong experience with application and infrastructure monitoring tools such as AppDynamics, Dynatrace, Splunk, Tivoli, and Sitescope
- Strong background in production support and system engineering
- Ability to support issues at the application level as well as the infrastructure level
- Demonstrates strong analytical and strong task management skills
- Excellent oral and written communication skills and strong attention to detail
- Strong negotiation and mediation skills as well as an ability to be diplomatic in dealings with a variety of areas across the company
- 5+ years systems support, infrastructure, and engineering experience
- 5+ years production application support
- 5+ years working with Enterprise Linux and/or MS Windows Server in an administrative format
- 5+ years' experience with Apache Tomcat administration
- 5+ years technical Systems architecture and design
- 3+ years' experience with Groovy, SIL, Java, Linux Shell scripting, or PowerShell scripting
- Exposure and familiarity with application development lifecycle methodologies such as DevOps and CI-CD
- Exposure and familiarity with application development lifecycle methodologies such as version control and SDLC
- Experience supporting Cloud hosted environments, virtual servers, high availability platforms and clustering
- Knowledge of infrastructure components such as SAN, NAS, DNS, Load balancing, etc.
- Ability to lead large scale platform deployment or migration efforts
- Ability to effectively communicate/present to all levels of the organization, including executive management
- Willing and able to work after hours and weekends when required to support multiple time zones
- Must be highly motivated and a self-starter
- Must have the ability to work independently and be part of a team
- Must have strong desire to learn new technologies and enhance skillset
- Experience supporting Oracle, MySQL, and PostGres databases will be a plus
- Experience using Redhat Ansible and Cloudbees Jenkins will be a major plus
- Familiarity with version control tools such as Bitbucket, Subversion, Perforce, GIT strongly preferred