Support Technician II
Vacancy expired!
ONSITESAN ANTONIO, TXCTH 5+ years’ experience in a technical support, helpdesk, or network support position. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Strong technical background with specific knowledge in servers or networkingThis candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:
- Remote desktop support
- Desktop applications
- Complex LAN/WAN environments
- Strong knowledge ofVPN technologies (L2TP, IPsec, OpenVPN, etc.)
- Strong knowledge ofNetwork security (Cisco, SonicWall, Cradlepoint, etc.)
- Virtualization technologies (VMWare, Hyper-V, etc.)
- Various operating systems (Linux, MacOS, Windows)
- Strong knowledge ofAudio/Video (Frame rate, Resolution. etc.)
- Strong knowledge ofSecurity protocols (HTTPS, TLS/SSL, AES, etc.)
- Storage solutions (Synology, Qnap, etc.)
- Strong knowledge ofNetwork protocols (TCP/IP, DHCP, DNS, etc.)
- Strong knowledge ofNetworking and configurations (Switching, routing, firewalls, etc.)
- Scripting knowledge and syntax (PowerShell, Bash, etc.)
- Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.)
- 5 years’ experience in a technical support, helpdesk, or network support position.
- Preferred certifications include CompTIA Linux , Network , CCNA but are not required.
- Strong technical background with specific knowledge in servers, network protocols and configuration, and Firewall implementations and configurations
- Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
- A general understanding of our industry is preferred.
- A familiarity with IT service delivery management principles, foundation, and concepts is helpful.
- Adherence to all job-related practices, policies, and procedures.
- Constant, quick, and accurate use of a personal computer, automation systems, and office equipment.