Service Desk Rep(Austin, TX)

We have this W2 Contact opportunity for a Service Desk Rep with our Direct Financial Client in Austin, TX. Please let us know if this is something that interests you. Title: Service Desk RepMax Pay Rate - $25 on W2 (No Benefits)Location: Phoenix, AZ 85044 - Onsite role or Austin, TX 78758Duration: 18 months +Description/Comment:Mid Level: Skills equiv. to 3-5 years in comparable position.Responsible for helpdesk and/or desktop support for Client systems.Experience with 1st and/or 2nd level support.Strong customer service skills, strong people and interpersonal skills.Must have strong verbal and written communication skills. Required Experience:2+ years of experience working in a service desk or customer service environmentMinimum 1 year technical support experienceMinimum 1 year phone support experienceExperience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS Bachelors or Associates degree in Information Technology or a related field is a plusCompTIA, ITIL, KCS and Microsoft certifications are a plus