Product Business Analyst- Salesforce CPQ

job summary:A client of ours is looking for a Product Business Analyst in the Salesforce space specifically with supporting CPQ (Quoting) module. This is a direct hire role and will require onsite 3 times a week.The ideal candidate will meet the following qualifications/ background:

• Bachelor's degree or equivalent with a minimum of 2 years of work experience.
• Basic qualifications up to 2 years of business analysis experience
• Minimum 1 year of technical business or functional analyst experience and demonstrated ability to see a project through from beginning to end including the creation of business requirements and formal documentation during the solution development life cycle.
• strong emotional intelligence (EQ) and interpersonal skills.
• Certification: Obtain Salesforce Business Analyst Certification within 12 months of hire

Preferred Requirements:

• Hands-on and in-depth knowledge of Salesforce (i.e., Sales Cloud, FSL, CPQ, Service Cloud, CRM, Marketing Cloud), including the ability to do simple Admin tasks.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
• Experience with workflow design.
• Basic understanding or experience in heavy equipment dealership sales and quoting operations

Additional Qualities/ Softskills:

• Collaborative
  • Naturally inquisitive, and works well with others and understands when, what, and how to communicate.
  • Partners with the product and project manager(s) throughout the entire life cycle to ensure clear objectives are defined and documented, the definition of done is clear, the execution of deliverables meet requirements and business need, and tasks and the project itself are closed out appropriately based on defined and documented requirements. May be brought into assist on project risk and issue resolution as needed.
  • Works with project and program leadership do develop alternative solutions to address the organizational pain within resource and schedule constraints.
  • Conducts discovery sessions and one-on-one interviews to gather input for requirements. Solicits and embraces feedback from others.
  • Facilitates, influences, and leads team-member peers in designing and defining solutions. This may include the ideation, discovery, initiation, and business requirements phases of a project.
  • Partners with the product owner and project manager/scrum master to assist with managing the product and sprint backlogs.
  • Partners with the Technical Analyst and Development team to ensure that they understand the specifications.

• Innovative
  • Understands the business need/case and develops novel/creative solutions to meet business needs.
  • Recommends method and procedural changes. Defines and documents improvements.
  • Continually develop a deeper understanding of the business best practices.
• Communication
  • Effective business communication skills across a wide variety of internal and external stakeholders. Understands the best and most appropriate mode and tone of communication.
  • Collaborate with business partners and project teams to gather requirements, translate requirements into functional designs.
  • Work with training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
  • Conduct business process modeling and generate applicable scenarios for the technology functionality testing team. Participates in the QA process to ensure features and functions have been enabled and optimized.
  • Maintain project methodologies and procedures for projects, platforms, features, teams, divisions, and relevant company-wide processes.
• Analytical
  • Natural ability to understand and synthesize business information, requirements, processes, and issues.
  • Elicits information to form customer/business partner software product usage, customer behavior, or other business metrics.
  • Captures business processes, requirements, and capabilities, features, and data requirements for new and existing software product solutions.
• Problem Solving
  • Applies analytical skills to understand desired outcome, root problems, and devises, communicates, and tests theories and concepts to ensure effectiveness of solutions.
  • Develop solution, requirement, and discovery documents for internal and external review.
  • Support the project team in identifying training needs (end-user and power-user) for team members as well as end users.
  • Act as escalation point for production issues during the life of the platform.
  • Detail-oriented individual with the capacity to rapidly increase on new customers, their business needs, and advancements.
  • Demonstrates adaptability and readiness to take the necessary steps to take care of business
• Organization
  • Ability to manage multiple projects and shifting priorities and follows through on projects and meet timelines. Identifies tools/technologies optimal to managing important tasks.
  • Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes.
  • Assists in maintaining documentation and standard-operating procedures (SOPs) related to usage of software products. Attends and participates in IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end user communities.
  • Work on multiple simple to moderately projects and competing priorities simultaneously.
  • Showcase (demonstrate) work deliverables to both internal and external stakeholders.
  • Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams, including spreadsheets, diagrams, and process maps.
  • Follows current standard practices and recommends changes to improve the process.
  • Ability to juggle and organize various undertakings inside a collective group condition.

location: SAN ANTONIO, Texasjob type: Permanentsalary: $67,000 - 80,000 per yearwork hours: 8am to 4pmeducation: Bachelors responsibilities: The Product Business Analyst will gain an understanding of the business systems and processes under the Quoting domain within the Program.This position gathers business requirements, conducts assessments, map process flows, capture data requirements, create user stories or develop functional specifications, supports communications & training, and acts as a change champion to ensure developed technology solutions support current and future business objectives.

Essential Functions:

• Models, promotes, reinforces, and rewards the consistent use of Values Based Leadership (VBL) tools, and processes to ensure alignment with our clients Vision, Values, and Mission
• Gathers data, creates process flow diagrams, captures design interfaces, document solutions, identifies root cause to issues, analyze inputs and outputs, translate business requirements into specifications, maps traceability from business need through requirements to test cases, and creates readable and functional documentation
• Integrates with operational and other support departments as well as third party customers and vendors to achieve departmental, enterprise, domain and Program goals and objective
• Evaluate requests for application modifications and enhancements to identify and reduce the impact to business and integrated systems
• Remains up-to-date and current on developing business and technology trends as they pertain to business systems and enterprise goals, objectives, and directions
• Trains and develops internal customers on utilization of newly developed procedures/tools to ensure consistent application and understanding and readiness
• In collaboration with IT and other support functions, provides support to end users, resolving escalated issues arising from operations and requiring coordination throughout various departments
• Delivers targeted results within determined time frames and achieves overall customer satisfaction
• Works safely always and adheres to all applicable safety policies; complies