Principal Software Engineer - ServiceNow

Principal Software Engineer - ServiceNow Job ID 119166 Posted 17-May-2023 Service line Corporate Segment Role type Full-time Areas of Interest Digital & Technology/Information Technology Location(s) Dallas - Texas - United States of America, Garland - Texas - United States of America, Richardson - Texas - United States of America JOB SUMMARY We are looking for a fun and energetic individual looking to work for the worlds’ largest commercial real estate company. CBRE dominates every aspect of commercial real estate, from brokerage and asset services to property development and management. This candidate must have experience with ServiceNow, web-based applications and technologies, possess strong communication skills, and have the desire to learn the general operations of a global D&T organization. ESSENTIAL DUTIES AND RESPONSIBILITIES Under broad direction provide architecture, development, and administration of CBRE’s global ServiceNow platform. Evaluate, design, and develop new features and roadmaps Serve as primary technical point of contact on customer engagements of the highest complexity and value. Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation. Analyze system processes and develop enhancements to improve user experience and general system usability. Function as the principal ServiceNow SME. Mentor/assist other team members where needed. Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues. Work with users to fully utilize the ServiceNow product suite. Develop and manage integrations between ServiceNow and 3rd-party system (REST, SOAP, orchestration, and other relevant methodologies) Develop scripts on the ServiceNow platform to automate tasks and integrations SUPERVISORY RESPONSIBILITIES May have formal supervisory responsibilities in this position. Provides assistance such as technical guidance, code review, and/or training to coworkers. Coordinates and assigns tasks to co-workers within a project.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree in a relevant field of work. Minimum 5 years of ServiceNow development, configuration, integration, and administration experience in large, complex environments. Strong working knowledge of the following ServiceNow components: IT Service Management CMDB, Asset Management, Incident, Problem, Change Security Operations Incident Response/Vulnerability Response IT Operations Management Discovery, Service Mapping, Orchestration, PowerShell, MID server management Policy and Compliance HR Service Management Customer Service Management Integration Hub Minimum 5+ years of development/scripting experience with HTML, JavaScript, Angular, Jelly, PowerShell, Orchestration. Minimum 5+ years experience with service oriented architecture design and development and web service integration (REST, SOAP) Hands-on experience developing integrations between ServiceNow and other platforms (REST/SOAP, flat files, etc) Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective solutions. Proven history of providing technical support during all phases of project delivery. Including, but not limited to: development of project estimates, documentation of requirements, solution design review, documentation creation and review, and peer code reviews Experience in developing and implementing custom applications on the ServiceNow platform. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 (U.S.) and +1 (Canada). NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.