Network Security Support Engineer

RESPONSIBILITIES:Kforce is immediately seeking an experienced Network Security Support Engineer in support of our enterprise networking and cloud solutions client in Richardson, Texas (TX). Responsibilities: In this role, the Network Security Support Engineer drives problem resolution for issues experienced in customer environments Diagnoses, troubleshoots and resolves incidents related to Cisco products, services or solutions Provides answers for products, services or solutions questions The Network Security Support Engineer creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer Assists in documenting and resolving technical problems found in products and solutions Engages and drives appropriate resources for escalations Maintains accurate documentation in incident and knowledge management systems Ensures case management guidelines are followed As a Network Security Support Engineer, this role effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests Individual contributorREQUIREMENTS: Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field A current Cisco Certification CCNP and/or relevant Security certification 3 to 6 years of practical experience in configuring, supporting, troubleshooting, and securing networks Understanding of security protocols: SSL, IPSE, ACL and security policies Excellent teamwork skills are a must Successful candidates should have strong written, verbal and listening skills Working knowledge of software programmability, automation, orchestration and/or virtualizationDesired/Nice to Have Skills/Qualifications/Experience: Experience working with Linux/OSX operating systems Experience with VMware Familiarity with Network proxies Experience managing/deploying network security (ACLs, listing/listing) Experience deploying/supporting Windows applications and/or AV in a business/enterprise setting Technical expertise with at least one of the following products is highly desired:, AMP, Firepower, ThreatGrid, Umbrella, ESA, WSA, SMAKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.