Desktop Support

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Title: Desktop Support

Location: North Richland Hills, TX

Durtaion: 6 months with possibility of extension or conversion

Responsibilities:

Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Knowledge of monitoring and maintaining computer systems and networks
Repairing and replacing equipment or coordinating with external vendors
Testing new end user technology whenever applicable
Set-up / troubleshoot / configure as per documentation – telephony and conferencing tools
Knowledge on MS technologies such as MS Active Directory, DNS, DHCP, Group Policy, VDI
Exposure to usage and supporting of Citrix environment.
Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Skype, Teams, WinZip, Chrome, Internet Explorer, etc…).
Exposure to setting up o365 user and configuring emails
Basic Network troubleshooting and coordinating with specialized teams.
Windows Patching Experience (SCCM preferred), & coordinating with Server teams
Ability to support login issues in relation to Active Directory
Ability and exposure to remote support tools
Previous experience with automated and manual backing-up of end-user data
MacBook image building experience, technical issue resolution related to MacOS.

Texas