Cyberark Security Specialist

GIAM Secrets / CyberArk Security SpecialistIrving, TX , Tampa, JAX, Ft Lauderdale, Ny/NJCritical Competencies:• Basic experience with CyberArk (E.g., onboarding, troubleshooting, checking logs)• Production support experience• Familiarity with ticketing systems (E.g., ServiceNow)• Experience working on one or more server operating system like Linux, Windows.• Basic experience/understanding of Ansible, CI/CD.• Excellent written and verbal communication skills• Ability to work across all levels of the organization.• Must have good analytical skills• Strong customer and quality-focus• Sound problem resolution, judgment, and decision-making skills • Ability to work well individually and as part of a teamGood to have skills:• Basic understanding of virtualization concepts and technologies such as VMware.• Basic understanding of how API/SDKs work, web services, SSH protocol. • Basic experience working with one or more of these scripting languages - Python, Unix Shell, Perl & PowerShell scripting.• • Basic experience with one or more cloud providers such as AWS, Google Cloud Platform, AZURE.• Understanding of containers and associated technologies like Kubernetes/OpenShift.• Familiarity with tools like JIRA, ServiceNow, Confluence. • Provide L3 support for secrets management/PAM applications like CyberArk, HashiCorp Vault.• Collaborate with various internal and external teams to support the integration related issues reported by clients.• Onboarding of business applications into the environment.• Document the product, process, and work with L1/2 teams to support them with training and escalations.• Perform DEV, UAT and PROD change and disaster recovery drill support.• Be responsible to assess the risk and associated impact of all operational issues and change events and react quickly to escalate to technology management in a timely manner when required.• Provide on-call support in rotation as required.• Perform root cause analysis of reported issues/product bugs by collaborating with various internal teams and product vendor.• Maintain L3 and customer facing knowledge based and continuously improve it to stay current and improve service experience. • Gather requirements and provide walkthroughs to businesses on usage of various SDKs and API services available for integration with Secrets/Identity and Access Management applications.