Application Operations Engineer

Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships. Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital Bank was recently named the #1 most trusted bank in the country on Newsweek’s inaugural list of America’s Most Trusted Companies. For more information about joining our team, please visit us at . Responsibilities

• Manage availability, latency, scalability, and efficiency of the supported applications.
• Monitor batch jobs, application logs and monitoring tools to proactively prevent application failures
• Perform root cause analysis of production errors and resolve technical issues.
• Identify areas where manual processes may need to be automated and improve existing automation. Create and develop automation scripts in a programming language such as Python, PowerShell, or similar.
• Create documentation to be included in knowledge base of issues and resolutions
• Effectively collaborate with other engineers, developers and architects to implement new tools and software.
• Work with internal TCB project teams to ensure new applications are being designed to meet operational needs and to validate production readiness.
• Perform software upgrades and other Technology Lifecycle Management activities
• Participate in an on-call rotation providing 24x7x365 coverage.

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Qualifications

• Scripting and automation, Monitoring, Windows Server, IIS / Tomcat, Active Directory, SAML / SSO, SSL Certificates, API, SQL
• 2 to 4 years of experience coding in PowerShell or Python required. Aptitude to automate manual processes and validations with scripting languages
• 3 to 5 years of relevant experience supporting applications and systems.
• Experience with File Transfer Protocols (FTP, FTPS, SFTP) strongly preferred.
• Experience with API, C#, .NET, and SQL preferred.
• Experience with troubleshooting route and connectivity issue preferred
• Experience working in Incident, Change Management and Problem Resolution
• Ability to find new and innovative solutions to help you troubleshoot and resolve complex operational issues.
• Must have excellent customer service, telephone, listening and communication skills
• Strong problem solving, pattern recognition and, critical thinking skills necessary
• Must be able to process multiple sources of input and troubleshoot at all layers of the OSI model to determine root cause
• Be able to track and document information regarding troubleshooting techniques
• Experience in banking industry is a plus