Project Description:Are you an expert when it comes to tools and Technologies like, Azure, Unix, Autosys and databases ?Do you have a track record of influencing senior IT stakeholders and business partners?Do you have proven ability to solve complex issues, covering both technical and business needs?We are looking for a Tech Support Analyst to join our client's team.You'll be working in the IB Hosting Services - Distribution team in Nashville, TN. We provide 2nd level support for a wide range of applications used by IB Research business. The team is located in offices around the world and operates under a follow the sun model.As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner, working in flexible hours and working closely with development and business partners. You'll be able to work with your colleagues on interesting projects that will help build your skills and experience.
Responsibilities:We're looking for a Tech Support Analyst to: • Support the Service & Product Manager across several technical domains.• Ensure workflows, processes, tooling, and applications are of the highest quality standard.• Contribute expertise to the management of existing and new IT products and services.• Define workarounds for known errors and initiate process improvements.• Maintain a knowledge database, define workarounds for known errors and initiate process improvements.• Assist in planning BCP, patching and other infrastructure related projects• Contribute to automating manual processes with DevOps methodology• Get involved in problem management to identify root causes and ensure issues don't reoccur • Working in flexible hours and RTO is mandatory
Mandatory Skills Description:Your Expertise• Ideally 5+ years of hands-on experience Unix, Autosys and databases with cloud (Azure)• Tools : App Dynamics, Splunk, incident monitoring tools• Programming skills: PLSQL, shell and Perl script , Basics of Java• Proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys• Ability to solve complex issues, good at problem statement analysis and solution design thinking.• Track record of building good relationships with senior IT stakeholders and business partners• Confident communicator that can explain technology to non-technical audiences.• Capable of understanding client needs and translating this into products and services.• Capable of understanding Incident and Change management Process.• Able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines.
Nice-to-Have Skills:hands-on experience with change monitoring tools
