Field Tech Senior Associate

Job Description:Role Responsibilities

• Responsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.
• Printer mapping and Zebra scanning hardware setup, repair, configuration and validation
• Hardware & Software related engagements for various break fix efforts
• Virus mediation and procedural interaction with Corporate Security and outlined procedures
• Serves as company liaison with customer on administrative and technical matters
• Provide technical support and incident management services and functions
• Reviews, troubleshoots, and analyses operational quality of supported hardware
• Installs, configures, and optimizes supported hardware configurations at customer sites
• Diagnoses and resolves product performance problems and various error conditions
• Performs repair services and facilitates activities for the end users
• Instructs customers in the operation and repair facilitation of the system supported hardware
• Asset management and procedural process surrounding the local M&Ps
• Responsible for clearly documented statuses, contact and journaling in ticketing system
• Leveraging experience with a ticketing system surrounding SLAs and time metrics TTR
• Meets and exceeds SLA;s with timely statuses and management of the individual delegated technicians queue

Requirements

• A+ Certification
• 2+ years of Desktop Support experience in a busy corporate environment
• Ability to develop business relationships and communicate effectively with the user community
• Strong troubleshooting and proficient verbal and written skills
• Good understanding of the fundamentals of network connectivity and desktop O/S administration, installations, break fix techniques, software tools to aid in resolving localized problems
• Familiarity Outlook and Microsoft related configurations and analytical support
• Applies acquired knowledge of processes and resources required to perform analytical and technical tasks on PC systems
• Reliable transportation- Local travel to client sites and ability to be flexible with support coverage

PreferencesAssociates/BSIT, ITIL.MCP, MCDST, Network+ & Server+ certification(s) are a plusShift:The shift is Friday, Saturday, Sunday 7:00 am - 7:00 pm with 1 hour lunch and Monday 7:00 am - 3:00 pm with 1 hour lunchAbout NTT DATA Services:NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.