Senior Operations Processor

Senior Operations Processor

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
• Use technical expertise in the designated area and resolve escalated issues.
• Provide feedback and present ideas for improving or implementing processes and customer support.
• Perform complex operational and customer support initiatives within Operations functional area.
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
• Apply technical knowledge and expertise to perform work and action requests.
• Provide subject matter expertise and interpretation of procedures to staff.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.