Workstation Support Analyst

Qualifications:

• This job does require COVID-19 vaccination to comply with Executive Order 14042
• Associate degree in computer science, information technology, or job-related degree
• 2 years of technical operations support experience
• Ability to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
• Ability to provide on-the-spot training to users
• Understands operating systems imaging concepts
• Ability to make recommendations on selection of hardware and software products to address business requirements
• Must be able to work in a fast-paced, multi-platformed environment, which may require action and response 24x7 to support the technical business needs of the customer
• Must be able to transport items up to 30 lbs and items up to 70 lbs on occasion
• A+ certification required

• Responsible for configuring, installing, and maintaining desktop software and hardware
• Monitors/updates dispatch system and works incoming tickets as assigned
• Provides troubleshooting, technical support, and development of end-user guidelines
• Configures, installs, monitors, and maintains IT users workstation software and hardware
• Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by purchasing
• Ensures proper configuration and adherence to security configurations and settings