Atlassian Systems Administrator
- Category: Et cetera
- Deadline: 15th July 20232023-07-15T00:00:00-0700
- South Carolina
Vacancy expired!
The SCDHHS Bureau of Medicaid Systems requires an Atlassian Systems Administrator to support, configure, and operate the Atlassian tools being used by the agency’s major software development and implementation projects. The Atlassian Systems Administrator will perform all aspects of Atlassian tool deployment, configuration, customization, operations, monitoring, and support, working with the hosting and infrastructure vendor as required.Primary objectives:
- Perform day-to-day configuration and support of the on-premises Jira and Confluence instances and installed add-ons
- Monitor and respond to incoming requests for configuration and assistance from users
- Provide subject matter expertise and support to teams using other Atlassian tools, to include BitBucket, Bamboo, and FishEye
- Ensure upgrades and updates to the Atlassian tools and add-ons are tested and implemented timely
- Develop, document, and follow standard processes, procedures, runbooks, etc. for operating the Atlassian tools, including change and incident management
- Identity opportunities to streamline and standardize the configuration of the tools; eliminate extraneous configurations; and maintain optimal performance
- Product installation and maintenance
- Regular version upgrades, following the agency’s change management processes
- Monitoring and incident response/communications
- End-user support and training, as needed
- Subject matter expertise for Atlassian tools and plug-ins
- Maintaining an awareness of the agency’s license agreements with Atlassian and notifying management of upcoming expiration/renewals
- Installing and configuring plug-ins/extensions
- Configuring the tools based on team needs
- Building and providing dashboards and reports
- 1 year experience on-premises Jira administration, configuration, usage, and maintenance in a Linux environment
- 1 year experience on-premises Confluence administration, configuration, usage, and maintenance in a Linux environment
- Linux command-line/terminal
- Familiarity with additional Atlassian tools: Bamboo, FishEye, BitBucket
- Experience implementing Jira and Confluence upgrades
- Jira reporting and dashboards
- Knowledge of Atlassian product licensing methodology
- Ability to clearly and effectively communicate with stakeholders with varying technical knowledge
- Ability to clearly and regularly communicate task/project status
- Experience documenting processes and procedures, runbooks, etc.
- Experience configuring products based on a business requirements document
- Experience with application monitoring and alerting
- Experience interacting with enterprise change management processes, including presentation to a Change Approval Board
- Ability to self-prioritize tasks and projects based on understanding of user needs and impacts to teams