FOH Manager

Luna Cafe, a small breakfast and lunch cafe in the Fishtown / Kensington neighborhood is looking for a FOH manager. Luna has a cozy atmosphere, dedication to quality ingredients, and focus on breakfast and lunch offerings, including delicious brunch options.

We are seeking a dynamic and experienced Front of House Manager to join our team. As the Front of House Manager, you will play a crucial role in ensuring the smooth operation of our small breakfast and lunch cafe, providing exceptional service to our valued customers.

Responsibilities:

Train and mentor front of house staff to deliver excellent customer service and uphold the highest standards of professionalism.

Manage customer inquiries, feedback, and complaints, striving to resolve issues promptly and to the satisfaction of the customer.

Maintain cleanliness and organization of the front of house area, including dining areas, restrooms, and customer service stations.

Monitor inventory levels of front of house supplies, such as utensils, napkins, and condiments, and place orders as needed.

Collaborate with the kitchen team to ensure efficient communication and smooth flow of orders from kitchen to table.

Enforce health and safety regulations to create a safe and welcoming environment for both customers and staff.

Requirements:

Previous experience in a supervisory or management role in the hospitality industry, preferably in a cafe or restaurant setting.

Strong leadership skills with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

Proven track record of delivering exceptional customer service and resolving customer issues effectively.

Ability to work in a fast-paced environment and remain calm under pressure.

Knowledge of food safety regulations and willingness to uphold high standards of cleanliness and hygiene.

Flexibility to work weekends and holidays as needed.

If you are passionate about hospitality and thrive in a fast-paced cafe environment, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for the Front of House Manager position at Luna.