Senior Service Desk Specialist

Senior Service Desk Specialist

Job Number: 2024-03

Classification: Technical Specialist

Closes: Sunday, February 11, 2024 at 11:59 p.m.

I.T. Department

SEIU Represented, Non-exempt, Full Benefits

Grade: B24

$28.06- $39.29/ hour ($58,368- $81,715 annual), Pay dependent on qualifications and in accordance with Oregon's Pay Equity Act.

Benefit enrolled employees and dependents have access to a FREE, on-site health and wellness center.

Position includes generous medical package to include $1,200 health reimbursement account, sick leave, vacation, holidays, gym membership, and participation in Oregon Public Employee’s Retirement (PERS).

Position Overview:

The City of Springfield is looking for a Senior Service Desk Specialist to perform advanced service desk and mobile device support including conference/meeting room technology, wi-fi networks, and AV equipment within City Facilities. This position is responsible for managing complaints and escalations from lower-level positions relating to complex products or services, handling problem tickets, and providing feedback to upper management regarding issues.

Training & Experience:

The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. Such a way to meet minimum qualifications could include:

Associate degree or two-year technical certification in IT, or a closely related field, and;

5 or more years of experience performing IT/ technology support services.

Licenses & Certifications:

CompTIA A+ (or equivalent) or the ability to obtain within 1 year of hire

CompTIA Network+ (or equivalent) or the ability to obtain within 1 year of hire

The Senior Service Desk Specialist position will have access in the Springfield Justice Center and must obtain CJIS certification and clearance. Please not that in order to acquire CJIS certification, the individual cannot have any felony convictions, and any other criminal records is at the discretion of the certifying agency. CJIS requires finger printing as well.

Selection and Interview Process:

Top candidates will be invited to interview and will be emailed directly with additional information.

As a part of our selection process, it will be necessary for candidates to provide the names and email addresses of up to five professional references (including two managers) that can provide information on work performance. To avoid any delay in the process, we ask candidates to start gathering reference information now (name, email address, contact info and time period you worked together). Additional information regarding reference checking will be emailed to candidates at a later date through the SkillSurvey Pre-Hire 360 system.

The selection process will include: reference checks and criminal background check.

All testing and selection processes will be done in accordance with the Oregon Veteran’s Preference in Public Employment Law.

Please do not indicate ‘See Resume’ in the ‘Work Experience’ part of the application. The information you provide in the application ‘Work Experience’ and ‘Job Duties’ will be used to determine if you will proceed to the next phase in the selection process. Information related to education and experience must be verifiable on your application to be given credit.

NOTE: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

The City of Springfield is an Equal Opportunity Employer.

How to Apply:

Please visit our website at https://www.springfield-or.gov/city/human-resources/careers/ to learn more about this job posting and how to apply.