IT Technician (Help Desk)

This Jobot Job is hosted by: Tony SvareAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $60,000 - $75,000 per year

A bit about us:The Company's longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain

Why join us?Training ProgramBenefits PackageLeadershipGrowing Organization

Job DetailsThe IT Technician provides support to the IT department for the Strongsville division located in the Central Region. This position reports to the IT Manager and provides front end IT support to all employees with all the summary of duties listed below.SUMMARY OF DUTIES

• Ensure technology is accessible and equipped with current hardware and software
• Troubleshoot hardware, software and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Train staff about new and potential use
• Provide individual training and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources
• Monitor and maintain technology to ensure maximum access
• Troubleshoot all technology issues
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Research current and potential resources and services
• Provide network access to all staff and students
• Install workstations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required
• Monitor security of all technology
• Install and maintain Keepass and passwords
• Advise staff of security breach and/or change in password or security status
• Ensure installation of lock out programs
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Perform other related duties as required during working hours

QUALIFICATION

• Bachelor's degree, in computer science, or other related fields.
• Two year experience in IT support.
• Expertise in Windows computing environment and of Microsoft Office suite

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.