Sr. Desktop Support Analyst x 2 (Charlotte, NC)

Job Details

  • ID#49550946
  • Address 28201 , Charlotte,

    North Carolina

    Charlotte USA
  • Job type

    Permanent

  • Salary USD USD35 - USD40 per hour 35 - 40 per hour
  • Hiring Company

    Matlen Silver

  • Showed26th March 2023
  • Date25th March 20232023-03-25T00:00:00-0700
  • Deadline24th May 2023
  • Category

    Technical support

Sr. Desktop Support Analyst x 2 (Charlotte, NC)

Vacancy expired!

Job Title: Sr.com

Job Summary:
  • Provide help desk support for end user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures.
  • Utilize a ticketing system to prioritize and work through end user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution.
  • Provide administration for computer, email, and user accounts to include account creation, password resets, unlocks, disabling of terminated employees, groups, distribution lists, etc.
  • Perform moves (including workstations and printers), rebuilds, installs, and depot equipment when required.
  • Responds to technical issues on site or over the phone for users; investigates error messages and determines resolution; troubleshoot issues that are causing errors; investigates appropriate areas of potential problem and determines resolution.

Project Details:

Must Haves
  • Minimum 5 + years experience in desktop support.
  • Extensive experience supporting Windows 10, Office 2016/Office 365, desktop hardware, and network connectivity.
  • Previous experience working in a high call volume IT helpdesk environment.
  • Banking or other financial industry related experience.

Desired Skills
  • Strong Financial Background

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: //

Vacancy expired!