Sr. Desktop Support Analyst x 2 (Charlotte, NC)
- Category: Technical support
- Deadline: 24th May 20232023-05-24T00:00:00-0700
- North Carolina
Vacancy expired!
Job Title: Sr.com Job Summary:
- Provide help desk support for end user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures.
- Utilize a ticketing system to prioritize and work through end user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution.
- Provide administration for computer, email, and user accounts to include account creation, password resets, unlocks, disabling of terminated employees, groups, distribution lists, etc.
- Perform moves (including workstations and printers), rebuilds, installs, and depot equipment when required.
- Responds to technical issues on site or over the phone for users; investigates error messages and determines resolution; troubleshoot issues that are causing errors; investigates appropriate areas of potential problem and determines resolution.
- Minimum 5 + years experience in desktop support.
- Extensive experience supporting Windows 10, Office 2016/Office 365, desktop hardware, and network connectivity.
- Previous experience working in a high call volume IT helpdesk environment.
- Banking or other financial industry related experience.
- Strong Financial Background