Senior Desktop Support Specialist
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Senior Desktop Support Specialist- Contract On-Site Position (downtown Manhattan location)RedStream Technology is recruiting for a Senior Desktop Support Specialist to join a real estate development, investment, and management firm, headquartered in New York City with properties across the United States. This is the job for you if you are a highly collaborative, intellectually curious technician who is passionate about all Office 365 services and related technologies.The ideal candidate has experience working on a small team supporting and troubleshooting any issue from Level 1 to Level 3. Candidate will report to IT Senior Manager.What You’ll Do
- Provide Level 1 - Level 3 support for users on a wide range of hardware/software issues
- Create/manage user accounts in Active Directory and Microsoft 365 Admin Center
- Packaging & deploying software using Power Shell (Nice to Have)
- Work closely with other teams within the Technology Group on cybersecurity incident response, special projects, system maintenance, etc.
- Set up and maintain hardware (desktops, laptops, iPads, mobile devices, printers, AV systems and all other peripherals) with a periodic refresh
- Support and maintain Conference Rooms (UC Workspace)
- Create and maintain Knowledge Base articles for both users and IT personnel to assist with knowledge transfer
- Bachelor’s Degree in computer science or related focus, or equivalent experience
- Experience troubleshooting Microsoft Windows 10, Apple OS, iOS, and Android
- Service Now experience or equivalent.
- Active Directory/Azure AD experience
- Microsoft Office 365 expertise
- Ability to Create/Modify Group Policies
- Adept with Microsoft Endpoint Manager
- Ability to develop scripts to automate manual tasks (Nice to Have)
- Ability to package software to be deployed to machines silently (Nice to Have)
- Skilled with Audio Visual / Conferencing technologies