Payment Systems Production Support Specialist
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We are looking for an experienced Payment Systems Production Support Specialist for a leading banking client.What You’ll Get to Do:
- Provide L3 support of core payment processing infrastructure for leading investment bank.
- Review user's requests and requirements, define feasibility and qualification.
- Write functional specifications based on user's requirements and applications design.
- Data analysis
- Define testing strategy, tests plan and execute functional tests.
- Propose logical solutions and transform them into clear business and technical requirements.
- Utilize query tools to confirm data quality and investigate questions.
- Track, resolve and escalate issues for own projects while keeping relevant stakeholders informed.
- Support production environment and address incidents logged under “Production Support.”
- Provide permanent solution for all the problems logged under “Production Support.”
- Perform root cause analysis for P1/P2/P3 and P4 incidents and take action based on business needs
- Follow the required policies and procedures of incident, problem and change management.
- Raise/escalate any service-related issues and risks to lead.
- 7 to 10 Years of total experience with 4+ plus years of relevant experience in Payments: Production support and projects
- Experience in Payment systems including Swift, US clearing systems (FEDwire and CHIPS ).
- Knowledge and experience in Payment back office system; ideally Montran GPS (Global payment systems)
- Experience in Financial security : Sanction filtering and AML
- Should be well versed with technologies like SQL server, Oracle, Windows batch scripting, Linux
- Exposure to audits on the domain would be a real plus
- Willingness to work out of the NYC office 3 days per week