IT Specialist
Vacancy expired!
Our client, a $150+ Billion AUM hedge fund specializing in alternative investment strategies, is looking to hire a talented IT Specialist!This position will start as a contract, with the ultimate goal to convert to a full-time employee. You will be on a hybrid schedule, based in the Midtown Manhattan office a few times/week.You will be reporting directly into the Assistant Vice President and given the opportunity to wear multiple hats.
Position Description:The ideal candidate can support both customers and end users through daily interaction and resolution of inquiries. In addition to monitoring systems and maintaining documentation, you will have the opportunity to have your voice heard in order to provide solutions to improve customer satisfaction. Furthermore, you will work in conjunction with a group of like minded professionals to resolve complex issues and implement new systems/technologies, while still having the option to escalate more intricate tasks to the appropriate IT team when necessary.The candidate would be expected to:- Resolve customer inquiries
- Provide technical support to customers and end users
- Document customer interactions
- Escalate issues to IT team
- Provide a high level of customer service
- Recommend solutions to improve customer satisfaction
- Maintain support documentation
- Monitor systems and processes
- Administer users in Active Directory
- Coordination with Vendors
- Instruction of users on technology best practices
- 3+ years of experience in a Help Desk position
- The successful candidate must be a team player with strong customer service and communication skills
- Strong technical knowledge of:
- Microsoft Windows
- PC applications, including Office 365
- Network connectivity, including Wi-Fi
- Mobile devices and associated apps
- Laptop PCs
- iPhones
- iPads
- Collaboration and meeting room technology
- Zoom and Microsoft Teams meetings
- Meeting room video conferencing
- VPN and Citrix remote access
- VOIP telephones
- Strong technical skills and knowledge of hardware, software, and network systems
- Deep understanding of the Windows operating system is a plus
- Application packaging experience is a plus
- Strong understanding of help desk functions and technical support experience
- Strong knowledge of desktop/laptop hardware and BIOS upgrades
- Strong knowledge of Windows 10, Windows 11, iPhones, iOS and general productivity applications
- Networking knowledge (TCP/IP, DHCP, DNS, Wireless)
- Must be able to lift desktops, laptops, monitors, printers, and other IT-related equipment
- Knowledge and understanding of Microsoft Active Directory