Desktop Engineer (Consultant)

Role Title: Temporary Desktop Engineer (4 to 5 months)

This position will start in April and run through September The temporary Desktop Engineer will be responsible for providing desktop engineering, implementation, systems administration, and support for 300+ end users. This role will also work closely with the IT Department and is expected to take ownership of the Firm s desktop engineering initiatives as well as contributing significantly to the systems infrastructure, architecture, and direction of projects. The temporary Desktop Engineer will be responsible for the daily monitoring, management, troubleshooting and issue resolution for the firm operating system and infrastructure. They are also responsible for all internal-facing server-based applications supporting corporate workflow and provide end-to-end platform support for all document management applications and software. The role will entail a mixture of day-to-day systems support, end-user application support, as well as project work as outlined below.

Key Responsibilities

• Troubleshoot and resolve Level II and III support tickets. Tickets are escalated from Help Desk related to desktop performance issues, application errors, Outlook mail client issues, and various office peripherals such as printers
• Create, update and troubleshoot new workstation builds. Package and manage applications using enterprise tools such as MECM and application virtualization technologies
• Maintain and support Azure or VMWare Horizon virtual desktop (VDI) platform
• Provide documentation and training to Help Desk Analysts on computer hardware, advanced problem solving and issue resolution.
• Plan and implement patches, hotfixes, and upgrades to the Microsoft desktop environment using MECM and Client Management Gateway
• Support the desktop end-point security function including controls/tools for anti-virus, malware, hardware, and software
• Collaborate with vendors for system and application support. Initiates service calls, schedules work to be done, and ensures work is completed according to best practices.
• Perform root cause analysis and trends of user issues, recommend improvements to prevent future occurrences.
• Mentor / cross train team members on existing and new technologies
• Maintain inventory and asset configuration database
• Administer and support all core technologies within the firm

Technical Requirements

• 5+ years of experience troubleshooting desktop hardware and software issues in an Enterprise environment
• 5+ years of experience in technical services and support position.
• 3+ years of maintaining VMWare Horizon or Azure virtual desktop platform (VDI)
• Strong knowledge of various hardware components, monitoring computer resources, reviewing Event Logs and Processes to determine root cause.
• Expert knowledge of Microsoft Endpoint Configuration Manager (MECM) and Active Directory (including group policies and AD replication)
• Familiarity with PowerShell and VB scripting expertise preferred
• Legal experienced preferred but not required.
• Preferred experience managing desktop environments using Microsoft MECM or similar platform for computer management, software updates, reporting and application installations.

Job Requirements/Skills

• Bachelor's degree, preferably in Computer Science, and/or comparable education and work experience.
• Familiarity with ITIL Incident Management processes.
• Excellent interpersonal, verbal and written communication skills.
• Willingness to be flexible with time and adjust to a changing work environment.
• Ability to maintain regular attendance and work regularly scheduled hours. Ability to take direction and accept supervision.
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations.
• Ability to work effectively with co-workers in a team-oriented, collaborative environment.
• Ability to consistently establish and maintain accurate, up-to-date documentation of programs and systems. Ability to be patient and thorough in troubleshooting and general research activities.
• Must have physical capability to consistently lift 50 lbs. without assistance.
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation.
• Ability to use sound judgment and discretion in dealing with highly confidential information.
• Ability to maintain stamina throughout a standard workday, on-site.