Desktop Support Specialist
Vacancy expired!
job summary:Support clients of the company systems. Desktop support responsibilities include; imaging new PCs or laptops, hardware/software setup and configuration, remote control, and phone support to troubleshoot and resolve issues.Under direct supervision, provide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. location: Las Vegas, Nevadajob type: Contractsalary: $25.00 - 29.20 per hourwork hours: 8am to 4pmeducation: No Degree Required responsibilities: Under direct supervision, provide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.
- Maintain accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
- Establish a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.
- Develop, work through, and complete small projects as well as document processes and procedures according to corporate standards. Delegate responsibilities of the project to appropriate team members and provide status to supervisors and clients.
- Perform other tasks as requested or assigned.
- Basic hands-on experience in a technical support role that includes some desktop PC support responsibilities.
- Show basic competency in troubleshooting desktop device conflicts, connectivity issues, and application issues in a Windows operating system in a Novell environment.
- Verbal and written communication skills.
- Ability to work well independently and with others.
- A+ Certification
- Experience level: Entry Level
- Minimum 3 years of experience
- Education: No Degree Required