Desktop Support - onsite
Vacancy expired!
job summary:
Ideal Background:- Desktop Support. This is not a Help Desk position.
- You will work with the clients at their location, both on-site and in the field, when necessary. (25% driving - Company Vehicle) Must pass DMV background.TOP
- Support Windows 10/11 Operating System
- Familiarity with Microsoft Office 365 (Including Teams, Word, Excel, Outlook)
- Microsoft Active Directory.
- Certifications: A+, Network+, Security+, CCNA, and MCP.
- Repair H.P. network printers, Microsoft Bitlocker, Cisco Products (i.e., AnyConnect VPN, Webex), Familiarity with Print queues, Ivanti Products (i.e., HEAT, File Director), Familiarity with Thin Clients, Virtual Desktop's (VDI), Symantec Products, (i.e., Altiris, SEP, Ghost Deployment Console), Microsoft Defender, Familiarity with Apple Macintosh, (i.e., iPhones, Laptop/Tablet), Bomgar (BeyondTrust) and Microsoft Remote Desktop.
- Support Windows 10/11
- Be able to meet Service Level Agreements established by Management
- Repair network printers
- Work with minimal guidance; seeks guidance on only the most complex task
- Proficiency with Microsoft Office 365 (Including Teams, Word, Excel, and Outlook)
- Must be able to communicate effectively both orally and in writing
- Accountable for all items assigned in the HEAT ticketing system, including following up with customers on open tickets
- Demonstrate excellent time management skills and the ability to prioritize work
- Ability to analyze issues and determine the root cause
- Identify process improvement opportunities
- Experience level: Experienced
- Minimum 1 year of experience
- Education: High School