IT Specialist

IT Specialist

Reports to: IT Manager

Role Type: 40 hours/week; 52 weeks/year

Schedule: Monday - Friday, 8 am - 5 pm

Rate of Pay: $65,000

Benefits: Health, dental, vision, life insurance, PTO, and 401(k) retirement plan Location: Missoula Office, with up to 50% travel between Missoula, St. Ignatius, and Hot Springs, MT

Job Description:

We seek an IT Specialist with a strong technical background with Apple devices, business productivity software, and a passion for delivering outstanding bespoke customer service. As a key team member, you will be responsible for ensuring that our user’s Apple devices and applications run smoothly while providing exceptional support and guidance. You will support our staff in Missoula, St. Ignatius, and Hot Springs, MT.

Key Responsibilities:

Technical Support:

Diagnose and resolve hardware and software issues on Apple devices, including MacBooks, iPhones, iPads, and other Apple products.

Install, configure, and maintain Apple operating systems and software.

Perform routine maintenance, updates, and patches to optimize device performance.

Troubleshoot network and connectivity issues.

Provide occasional after-hours support as needed.

Customer Service:

Provide friendly and professional customer service by actively listening to user's needs and concerns.

Offer expert guidance, advice, and solutions to user's technical issues.

Educate users on best practices for using Apple devices to enhance their productivity.

Clearly communicate technical information in an understandable manner.

Device Management:

Manage and maintain Apple device inventory with Mobile Device Management.

Set up and configure new devices for users, ensuring they are secure and compliant with company policies.

Monitor device performance and security, implementing necessary updates and security measures.

Training and Workshops:

Conduct training sessions and workshops for our users to enhance their proficiency using Apple devices and software.

Create user-friendly documentation and resources for users to reference.

Provide A/V support for teachings and staff meetings.

Required Qualifications & Skills:

A minimum of 3 years of experience working with Apple devices and software and a bachelor’s degree or equivalent experience in a related area preferred.

Proficiency in Apple operating systems, applications, and device management tools.

Strong problem-solving skills with the ability to independently troubleshoot and resolve technical issues.

Exceptional customer service and interpersonal skills.

Excellent verbal and written communication skills.

Knowledge of IT best practices and security protocols.

The capability to travel to remote sites as needed.

Practical experience with Synology NAS, Addigy Device Management, and UniFi networking equipment is a plus.

The ability to adapt to new technologies and stay updated on the latest Apple products and features.

A team player with a strong work ethic and a dedication to user satisfaction.

Proven track record of maintaining discretion and confidentiality in their professional engagements.

Accustomed to providing bespoke technology solutions tailored to individual client needs.

Preference will be given to those who have experience in private family offices, luxury service industries, or similar settings is a plus.

If Interested

Please email your resume and a cover letter, which includes why you would like to work at Namchak.

We are reviewing applications as they are received.

We encourage you to apply even if you don’t meet all the qualifications. Experience and career paths are unique to each applicant. We encourage you to explore how your previous experience may fit our qualifications differently.

Equal opportunity is a fundamental principle and core value at Namchak, where employment is based on personal capabilities, competencies, and qualifications. We are committed to ensuring that job applicants and staff are not discriminated against regardless of race, creed, religion, color, national or ethnic origin, age, physical or mental disability, marital status, veteran status, sex, or sexual orientation/gender expression.

About Namchak

Namchak is dedicated to sharing one of the oldest forms of Tibetan Buddhist practice and making the teachings accessible to Westerners. Students learn from Tibetan masters and Western teachers and receive support from a vibrant community. We serve students on every step of the path, from those exploring meditation for the first time to more experienced students all the way through traditional lama training for those who want to take it that far.

We offer various learning programs, including in-person teachings, retreats, small group learning, bi-coastal retreats, and online courses. Eventually, we will host residential retreats at the Namchak Retreat Ranch in Montana (currently under construction). When construction is complete, we will offer introductory retreats, weekend retreats, 10-30 day retreats, traditional retreats, and Dzogchen, the most profound practice in our tradition.

The Namchak office community is best characterized as friendly, collaborative, hard-working, highly supportive, and passionate about their work. Because the organization recognizes the value of various points of view and places great value on cultural enrichment, Namchak respects and encourages workplace diversity. The unifying feature is the deep dedication of the entire staff to making this lineage's time-tested tools available for anyone to use to help everyone live a more satisfying, awakened life.

Namchak’s offices are located in Missoula, Montana, home to the University of Montana. Missoula has been listed as one of the greatest places to live in the United States, featuring excellent public and private schools, family-friendly amenities, an attractive cost of living, and a superior quality of life. Nestled in the Northern Rockies of Montana, between Glacier and Yellowstone National Parks, Missoula is an outdoor enthusiast’s dream, yet it also comes with an abundance of restaurants, cafes, coffee houses, art galleries, bookstores, and breweries to fit all budgets and tastes. It is a place of small-town values and urban amenities.