Help Food Pantries with PantrySoft

PantrySoft is hiring a new Customer Success Representative.

PantrySoft is a web based application designed to support the operations of food pantries and food banks. The application includes a CRM component to record details about the households and individuals served, tools for tracking services provided, inventory management, and scheduling. Our clients range from small church basement operations to municipalities, universities, and large social service agencies.

Job Description – Customer Success Representative

At PantrySoft, our brand is defined by the flexibility of our product and the high quality of our service. Food pantries operate under a wide variety of use cases. The way we deploy our product is to learn how the pantry organization operates, what are their goals, how do they measure success. We then configure the software around these requirements.

This position requires engaging with, understanding, and caring about the client’s operation and capabilities. The Success team is on the front line of designing and implementing the solution that is unique for each organization. The timeliness and quality of our communication gives our clients confidence they are in good hands and we will take care of them. In the end, this is why they stick with us and recommend PantrySoft to their friends.

Duties and Responsibilities:

As a member of the Customer Success team, your duties and responsibilities will include:

Manage onboardings of newly assigned customers

Gather requirements from the customer

Configure the product to meet those requirements

Train the customer how to use their new software

Follow up with the customer to assure their success

Manage incoming support requests in a timely manner

You will be the super user who knows all the ins and outs of the software to answer the questions that come up

When a pantry faces a new requirement or is implementing a new program, you will work through the challenge with them to arrive at the best solution

Document all client interactions in HubSpot (CRM)

Identify areas for improving the customer experience and internal processes

Skills and Qualifications

All members of the Customer Success team must have impeccable customer service skills as well as strong written and verbal communication skills. You will need to be a credible authority in using our software.

Key skills include:

Impeccable customer services (ability to be polite, engaging, and patient)

Strong written and verbal communication skills

Ability to solve problems and find solutions

Knowledge of best practices in B2B customer service and retention

Strong aptitude for technical software products

Working knowledge of Microsoft Office and Google Workspace

Workplace

We support remote and hybrid work. If you live in Missoula, MT we expect you to work from our office at least three days per week.

Compensation

Starting 45-60k DOE

If interested, please send resume and cover letter to Bobj@cedarmountainsoftware.com.