Tier 1 Support - Cybersecurity, Operations, Network & Operations Center

Job Details

  • ID#49550800
  • Address 64120 , Kansas city,

    Missouri

    Kansas city USA
  • Job type

    Contract

  • Salary USD $22 - $30 22 - 30
  • Hiring Company

    Information Technology Group

  • Showed26th March 2023
  • Date07th March 20232023-03-07T00:00:00-0800
  • Deadline06th May 2023
  • Category

    Security

Tier 1 Support - Cybersecurity, Operations, Network & Operations Center

Vacancy expired!

This Tier-1 Support position plays an integral role in client’s Cybersecurity, Operations, Network & Operations Center. This position will allow you to pursue a career in IT where you will gain the necessary experience by working at a 24x7 combined Cybersecurity & Network Operations Center. With oversight, you will be responsible for:

  • Activities associated with NERC CIP-007 R4 (Security Event Monitoring) and NERC CIP-008 (Incident Response Plan); including monitoring and responding to security events, participation in incident response drills and serving on the Cybersecurity Incident Response Team.
  • Monitoring incoming event queues for potential security incidents
  • Identify, investigate, and act on anomalous network activity
  • Support of network systems (software/hardware) and data center operations
  • Analyze and troubleshoot compliance and security related events
  • Escalates security related or compliance issues as needed
  • Access knowledge bases and FAQ resources on the Intranet and/or Internet to assist with problem resolution
  • Apply knowledge of IT and network systems to aid in troubleshooting
  • Creating and thoroughly documenting various incidents as well as communicating info about incidents to relevant parties
  • Continual learning of client’s changing communications network, policies and processes related to job responsibilities, and new tools used for those job responsibilities, as they arise
  • Monitor network health, preforming tier 1 troubleshooting and triage of network issues as they arise, responding to alerts for network devices as instructed in knowledge base documentation
  • Meet or exceed SLA’s for various levels of alerts
  • Providing occasional technical support via phone after normal business hours
  • Communicating and working with team members to coordinate efforts to support clients
  • Other assigned duties

Education and Experience Requirements:
  • HS diploma or equivalent required
  • Minimum 1-3 years in a network or cybersecurity support role, or equivalent certification
  • Cisco network certification and/or Security+ certification (both preferred)
  • Technical or bachelor’s degree in IT related field of study preferred

Skills, Knowledge, and Abilities Required:
  • Calm, professional attitude and demeanor
  • Curiosity, a passion for learning, and a love for solving problems
  • Candor; able to admit when you are having difficulties and admit when you don’t know something
  • Self-motivated and able to work both independently with different teams
  • Strong, detailed written and oral communication skills; including the ability to present ideas and suggestions clearly and effectively, thoroughly document investigations
  • Must be able to handle multiple priorities and operate efficiently and effectively
  • Intermediate knowledge of Office 365 applications
  • Sys admin & scripting experience a plus
  • Experience with monitoring, ticketing, alerting, authentication tools preferred
  • Familiarity with the principals of network and endpoint security, current threat and attack trends, and have a working knowledge of security principals such as defense-in-depth.
  • Willing and able to work non-standard work shifts; including evenings, overnight, holidays, and weekends

Working Conditions: This position is hybrid, candidate will be working a mix of in office and remote. Currently, 1 day in office but they are looking to shift to 2-3 days (before or by year end). This could also vary on occasion based on field environments. Some travel to other locations may be requiredScheduled Work Hours: Full-time position (40 hours per week), Varied shifts. The exact assigned hours for this position have not been determined yet, but please note this is a 24/7 manned operations group. Additional hours may be required to cover vacations and holidays. Work hours are 24 hours a day, 7 days a week, 365 days a year (broken out into shifts).A candidate should have basic cyber-security and/or network education, experience, or certifications. Ultimately, a successful candidate should be a strategic thinker, have strong analytical and problem-solving skills, be able build trusting relationships, demonstrate results, and be effective at escalating emergent issues.

Vacancy expired!