Field Technical Support Rep VII

RESPONSIBILITIES:Kforce is seeking a full-time Field Technical Support Representative VII for our enterprise Consumer and Commercial Electronics R&D client to support regional customers in Kansas City, MO, and our client's capital digital print equipment.While working as a Kforce employee you have the option to receive paid time off (PTO) and holiday pay along with access to our robust benefit package. Our benefit package includes medical, dental, vision, 401K, employee discount programs, recognition programs and access to career development courses.Responsibilities Include: Field Technical Support Representative will perform on-site installations, break fix, customer training, and configuration of equipment Diagnose and resolve problems related to hardware, software, and workflow on customer sites Perform on-site customer training for the operation and proper maintenance of equipment Proactively and reactively look for solutions to prevent problems from occurring at customer sites Perform machine-specific calibrations on customer sites Educate customers on proper settings, file formats, etc. in software for compatibility with equipment As a Field Technical Support Representative, you will analyze customer workflows and advise them on improvements that can be made to increase efficiency Perform maintenance and troubleshooting on equipment Prepare weekly reports for management regarding visits to customer sites and work performed there Delivery of service to large enterprise, complex, or corporate accountsREQUIREMENTS: Minimum Vocational/Diploma/Associate degree (technical field) Experience with support of electromechanical and/or digital print products Strong technical and communication skills and ability to improvise Strong customer relationship skills & ability to manage complex customer problems Good teamwork with peers and company personnel Demonstrate consistent and acceptable performance Advanced technical troubleshooting skillsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.