Desktop Technical Support

Job Details

  • ID#49550763
  • Address 64105 , Kansas city,

    Missouri

    Kansas city USA
  • Job type

    Contract

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    Information Technology Group

  • Showed26th March 2023
  • Date07th March 20232023-03-07T00:00:00-0800
  • Deadline06th May 2023
  • Category

    Admin/office

Desktop Technical Support

Vacancy expired!

Duties and Responsibilities:

  • Participates on project teams for assigned projects. Follows appropriate processes and procedures for assigned projects. Provides assistance on multiple projects.
  • Installs and maintains basic hardware and software in accordance with prescribed procedures.
  • Prepares system documentation within established standards. Assist on written program documentation, and operation documentation in accordance with standards.
  • Performs technical testing and quality control testing activities in accordance with prescribed procedures.
  • Compares testing results with provided documentation to identify and resolve any discrepancies.
  • Performs day-to-day maintenance activities in assigned area (backups, administration, and hardware maintenance)
  • Recognizes and analyzes problems, determines cause and initiates corrective action or escalates problems to appropriate level within department.
  • Assists with implementation of design/analysis and programming/coding initiatives.
  • Codes or scripts modules of programs.
  • Provides general one on one training to end users on basic computer concepts and applications.
  • Follows through on commitments made to customers. Assures that customer requirements are met. Escalates customer issues as appropriate.
  • Monitor networks to assure maximum availability to end users.
  • Works effectively with peers, team members, and other departments.
  • Work with team to recommend process or procedure changes
  • Performs related work as required.
Skills Required Technical Skills:
  • Possesses good understanding of hardware and software used in performance of job duties.
  • Can gain an understanding of the overall operations and architecture of the total system.
  • Possess an adequate level of knowledge of operation system and application software being used to provide high levels of support to users.
  • Possess a developing competence in the tools used in design/analysis activities. Possess a basic understanding of design/analysis/development/project/infrastructure concepts.
  • Has knowledge of established configuration management, software development and project methodologies.
  • Possesses technical competence in assigned area.
  • Needs analysis, troubleshooting, administration experience in regard to applications, business, database, network (voice, data, video), pc, and servers (operating systems, monitoring software, system software).
  • Design, configuration, installation, deployment, and implementation of applications, infrastructure, networks (voice, data, video), pc, and servers (operating systems, monitoring software, system software).
  • Coding, programming, development, and support of applications, client server, database, mainframe, and WEB.
  • Project/Program management
  • Technology training.
Skills Preferred Education and Experience: Accredited Associate's degree and two (2) years of technology experience. OR An equivalent combination of education and technology experience. Certificates/ Licenses/Special Requirements:
  • Must pass a background check as prescribed by the client
Education and Experience: Accredited Associate's degree and two (2) years of technology experience. OR An equivalent combination of education and technology experience. Certificates/ Licenses/Special Requirements: Must pass a background check as prescribed by the client.

Vacancy expired!