Technical Support Engineer

Title: Technical Support Engineer - Onsite

Location: 50 South 6th St. Flr 1 & 25-29 Minneapolis, MN

Duration: 7 +Months

Description:Provides technical support and problem resolution for activities associated with the implementation and installation of computers, network equipment, audio/ video, servers, and associated peripherals within established enterprise guidelines. Able to lead smaller scale projects and initiatives.Applies and documents procedures for problem determination/ resolution and / or installation supportBuilds and maintains positive working relationships and works effectively with customers, management, engineering partners and peersUnderstands and adheres to policies and guidelines related to travel expense, overtime, and asset managementProvides guidance to customers on equipment standards and expendituresActs as a role model to other in support of corporate culture• level 2 or 3 support• Onsite essential computer support• Hardware support\troubleshooting\repair– Dell\HP\Lenovo• new hire builds\equip setup• computer upgrades\data backups• software installation\configuration\troubleshooting• peripheral delivery\installs\configuration• network\vpn connectivity• voice support• bitlocker encryption• local\network \MFD printer support• asset management• IT related projects\initiatives• Supports office\hybrid\remote employees• Strong communication & customer service skills