Help Desk Manager

Description We are seeking a highly skilled Help Desk Manager to lead our IT support team and ensure that our end-users receive exceptional technical assistance. The Help Desk Manager will be responsible for overseeing the day-to-day operations of our help desk, managing a team of technical support specialists, and ensuring that all service requests are resolved in a timely and efficient manner.Responsibilities

• Requires hands-on team lead for IT Service Management (ITSM) and tier 1 support for enterprise-level solutions
• Define procedures for automated device and telecom service management, provide onboarding/offboarding support, and monitor network issues
• Maintain, test, and monitor systems, software, and infrastructure
• Work with vendors and IT personnel for problem resolution and provide training to technical staff
• Required experience includes ITSM processes, systems administration, and technical skills for building and maintaining systems.

Requirements

• ITSM, MS Windows 10, Azure Active Directory, Active DirectoryMicrosoft 365
• Endpoint Security Products
• Cloud Services
• Active Directory
• Windows Server
• General telcom equipment
• Computers
• Tablets

Preferred:

• Azure AD
• Windows Server
• Data security compliance (PCI-DSS, HIPAA)
• Data Loss Prevention (DLP)
• Microsoft 365 Data Governance
• Linux
• Meraki
• SD-WAN
• VeloCloud
• Mobile Device Management (MDM)
• VOIP

Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.