Desktop Support Technician

Hi,I have a below contract position as a

Desktop Support Technician with one of our client based out at

Augusta, Maine. Please let me know your interest for further discussion. Thank you

Job Title: Desktop Support Technician

Location: Augusta, Maine

Duration: 1 Month Founded in 2006, Spruce Technology is a leading provider of Information Technology (IT) services for the public, private, and federal sectors. An award-winning firm (Inc 5000, SmartCEO) with a steadily growing portfolio of clients, Spruce Technology provides innovative technology solutions, specialized IT staff, and IT consulting services. With clients in over 30 states, Spruce is a certified Minority-owned Business Enterprise (MBE) and an established partner with many leading technology companies such as Microsoft, Salesforce, ServiceNow, AWS, and more. Please visit www.sprucetech.com for additional information on our services.

Primary Job Duties and Tasks

• Provide desktop computer support.
• Install, configure, and maintain personal computers and other related equipment, devices, and system adds or upgrades, disk drives, CD ROMs, printers, and related equipment.
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
• Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
• Provide accurate and complete answers to general use and environment questions in a timely manner.
• Ensure that all work is documented for future reference.
• Follow quality standards.
• Serve as the point of contact for technology support and services.
• Coordinate the procurement and installation of new computer hardware and software.
• Understand the installation of software patches and upgrades.
• Proactively address customer needs.
• Communicate accurate and useful status updates.
• Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Serve as the point of integration between the business functions of the department and the technology requirements of the department.
• Serve as a point of contact for communication and coordination of service outages.
• Manage the retirement and disposal of obsolete or broken computer equipment.
• Attend and participate in bi-weekly team and problem review meetings.
• Ability to work in a team environment.
• Strong communication skills; both written and spoken.

Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.