Job Details

  • ID#49971789
  • Address 70801 , Baton rouge,

    Louisiana

    Baton rouge USA
  • Job type

    Contract

  • Salary USD Up to $25 25
  • Hiring Company

    TechHuman

  • Showed20th May 2023
  • Date18th May 20232023-05-18T00:00:00-0700
  • Deadline17th July 2023
  • Category

    Technical support

Technical Support Speciali

Vacancy expired!

T

itle: Technical Support Specialist

L

ocation: 85% Remote, 15% onsite (mostly Baton Rouge- rarely Hammond/Slidell/NOLA)

M

ust Haves:
  • Excellent Customer Service experience
  • 1 year Technical Support experience
  • Experience using a Ticketing System (they use AutoTask)
  • Basic networking knowledge (know what a router/switch/firewall is)

N

ice to Haves:
  • Any certifications

What projects will they work on / what will they help your team accomplish? Supporting client tickets- only technician that will go out to job sites?

D

ay-to-Day Responsibilities: A client in the Baton Rouge area is looking for a Technical Support Specialist to join the team. This individual will be responsible for responding to tickets regarding break fixes, printer refreshes, applying 365 licenses, and sometimes patching cables. They might need to swap out a switch or pick up computer. 85% of this role will be remote, 15% will be traveling to local and surrounding areas if clients of theirs have hardware issues. This person will need to use their own vehicle (will be reimbursed for mileage) and use their own basic hand tools.

Vacancy expired!