Desktop Support Analyst

Description Desktop Support TechnicianRobert Half Technology is seeking a Desktop Support Technician for a client in St. Rose, Louisiana. The ideal candidate will have 3+ years of experience in Desktop Support in a dynamic environment.

Responsibilities:· Provide world class customer service for staff· Provide remote and hands-on technical support at offices and onboard Vessels.· Diagnose computer and device problems to determine root cause of malfunction.· Document all support tasks performed in ConnectWise and internal tools.· Perform Life Cycle management of technology equipment in offices and onboard vessels.· General computer/printer/scanners/multifunction device maintenance and repairs.· Maintain navigational equipment (AIS, GPS Compass) and Rose Point on vessels.· Assist in providing network installation, maintenance, and administration. · Provide cellphone and cellular network device hardware and configuration support.· Install, test, and configure operating systems and authorized software as required.· Follow company policy in copying software and documentation.· Receive, test, inventory and configure technology hardware for shore and vessels.· Liaise with vendors to manage equipment RMA/Warranties as needed.· Work scheduled "On-Call" afterhours rotation as assigned to support 24/7/365-day operations.· Be available to potentially travel up to 20% of your scheduled work time.· Support and/or perform other IT related duties and/or project tasks as assigned. Requirements

Qualifications:·Associate Degree from an accredited technical college or equivalent 2 years comparable work experience.·Self-motivated individual with strong customer service and communication skills·Working knowledge of PC hardware, networking protocols, and mobile operating systems.·Familiarization with MS Applications, Windows operating systems and MS Office Suites.·Familiarization with the troubleshooting and setup of printers, cell phones, and network equipment.·Dexterous in the use hand and power tools in close quarters and outdoors.·Ability to lift 75 pounds and climb ladders.Good driving record with current, valid Driver's license, and ability to obtain a TWIC cardCall Mike White for Immediate considerationRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.