Field Support Engineer
RESPONSIBILITIES:Kforce is seeking a full-time Field Support Engineer for our enterprise Consumer and Commercial Electronics R&D client to support regional customers in Des Moines, IA, and our client's capital digital print equipment.While working as a Kforce employee you have the option to receive paid time off (PTO) and holiday pay along with access to our robust benefit package. Our benefit package includes medical, dental, vision, 401K, employee discount programs, recognition programs and access to career development courses.Responsibilities Include: Field Support Engineer will perform on-site installations, break fix, customer training, and configuration of equipment Diagnose and resolve problems related to hardware, software, and workflow on customer sites Perform on-site customer training for the operation and proper maintenance of equipment Proactively and reactively look for solutions to prevent problems from occurring at customer sites Perform machine-specific calibrations on customer sites Educate customers on proper settings, file formats, etc. in software for compatibility with equipment As a Field Support Engineer, you will analyze customer workflows and advise them on improvements that can be made to increase efficiency Perform maintenance and troubleshooting on equipment Prepare weekly reports for management regarding visits to customer sites and work performed there Delivery of service to large enterprise, complex, or corporate accountsREQUIREMENTS: Minimum Vocational/diploma/Associate degree (technical field) with 3-5 years of experience Experience with support of electromechanical and/or digital print products Strong technical and communication kills and ability to improvise Strong customer relationship skills & ability to manage complex Customer problems Good teamwork with peers and company personnel Demonstrate consistent, acceptable performance Advanced technical troubleshooting and excellent communication skillsThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.