Technical Support Engineer

Job Details

  • ID#49538276
  • Address 60193 , Schaumburg,

    Illinois

    Schaumburg USA
  • Job type

    Contract

  • Salary USD $60000.00 - $70000.00 per annum 60000.00 - 70000.00 per annum
  • Hiring Company

    INSPYR Solutions

  • Showed25th March 2023
  • Date24th March 20232023-03-24T00:00:00-0700
  • Deadline23rd May 2023
  • Category

    Et cetera

Technical Support Engineer

Vacancy expired!

Title: Technical Support Engineer Location: Schaumburg, IL Duration: Direct Hire Compensation: Starting at $60,000 Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Job Description: The technical support engineer will be responsible for providing enterprise level IT support to all client nationwide locations. The primary responsibilities for this role include Windows and MacBook endpoint support, printer management, hardware replacement and support, and phone support. Additionally, we are looking for technically skilled candidates with excellent customer service and interpersonal skills for this position. Our technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Moreover, the technical support engineer will be required to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If an issue needs to be escalated to our network or systems team, the technical support engineer needs to be able to process and communicate all relevant information pertaining to the issue. REPORTING TO Service Desk Manager ESSENTIAL JOB FUNCTIONS Serve as technical support resource for all locations. Responsible for the implementation, maintenance and support of all endpoints, software, and hardware for these locations. The ability to work in our FreshWorks ticketing system. The ability to assess and troubleshoot computer hardware issues, printer issues, and other technical issues. Create technical documentation for new and reoccurring issues. Ability to track and update tickets through the ticketing system. Improving upon the IT processes and procedures that are currently in place. Strong experience with Windows 10/11 operating systems. Ability to assist with or oversee technical projects as needed. Some travel may be required. SKILLS and ABILITIES The ability to configure and manage MFP printers and desktop printers. The ability to troubleshoot computer hardware issues. The ability to image and manage Windows 10/11 and MacBook endpoints. The ability to install, update, and manage business applications. The ability to manage users and groups in Azure\O365. Technical documentation for common issues and processes. The ability to troubleshoot issues with mobile phones and VOIP telephones. Must be able to comprehend, communicate, and escalate technical issues Support tablet devices in the plant and warehouse areas. Experience with Microsoft Remote Desktop Services is a plus. About INSPYR Solutions: TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. #IND-IT

Vacancy expired!