Systems Engineer

Field Systems Engineer needed for growing MSP! Remote flexibilityThis Jobot Job is hosted by: Hunter WilliamsAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $50,000 - $75,000 per year

A bit about us:We have been a leading Chicagoland MSP for over 20 years and we are looking to expand our Professional Services Department

Why join us?

• Great compensation + Benefits
• Great people & fun work environment
• Hybrid Remote (3 days from home, 1-2 days in office or at clients) May be going full remote soon!
• Career Growth

Job DetailsPurpose: Provide front line onsite and remote IT support by timely resolving all support tickets and other related tasks assigned daily. You will be required to document your support activities, communicate with clients, and resolve trouble tickets. Responsibilities:

• Provide end user support in a timely, courteous, and professional manner.
• Provide first level support and prioritize incoming Help Desk requests from an end user experiencing problems with hardware, software, cell phone, printers, networking, and other computer related issues.
• Provide Advanced Troubleshooting of Windows 10, Microsoft Office, Active Directory, Exchange, Azure Active Directory, line of business applications and hardware
• Detail oriented in tickets
• Create, update, and maintain documentation
• Strong technical problem-solving skills with the ability to diagnose and solve issues.
• Strong written and verbal communications skills.
• Participate in the 24/7 on-call rotation cycle
• Some Travel to Clients Required

Basic Qualifications:

• 2+ Years Windows 10 Operating Systems Support
• 1+ Year(s) Active Directory Experience
• 1+ Year(s) Exchange On-Premises Experience
• 1+ Year(s) Exchange Online (Office 365) Experience
• 1+ Year(s) Office Application Support
• 1+ Year(s) End-User Customer Service Experience
• 1+ Year(s) Windows Server Operating System Support
• Some Experience Supporting Enterprise Phone Systems

Preferred Qualifications:

• Bachelor's Degree in computer science or related field
• 5+ Years Windows 10 Operating Systems Support
• 3+ Years Active Directory Experience
• 3+ Years Exchange On-Premises Experience
• 3+ Years Office Application Support
• 3+ Years End-User Customer Service Experience
• 3+ Years Exchange Online (Office 365) Experience
• 3+ Years Windows Server Operating System Support
• 1+ Year(s) Supporting Enterprise Phone Systems
• Experience with ConnectWise Manage
• Experience with ConnectWise Automate
• Experience with Enterprise Backup Solutions
• Experience with Multi-Factor Authentication
• Prior Experience with a Managed Service Provider

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.