Help Desk Specialist ( Chicago/ Partial Remote)

Job Details

  • ID#45407220
  • Address 60601 , Chicago,

    Illinois

    Chicago USA
  • Job type

    Contract

  • Salary USD $18 - $20 hr 18 - 20 hr
  • Hiring Company

    Accede Solutions Inc

  • Showed03rd September 2022
  • Date02nd September 20222022-09-02T03:00:00-0400
  • Deadline01st November 2022
  • Category

    Healthcare

Help Desk Specialist ( Chicago/ Partial Remote)

Vacancy expired!

Position Summary: Help Desk Specialist level 1 is responsible for day to day support desk tickets. They are the first point of contact for client-initiated tickets. The primary focus is working on tickets within the allowed time frame. The ideal candidate would have the ability to work in a fast-paced environment quickly and effectively switching from task to task. They would need to have a strong sense of urgency, work ethic, and be a self-starter. Primary Duties and Responsibilities:

  • Work on day to day Level1 support tickets
  • Infrastructure Troubleshooting from a machine level (Wi-Fi, network connectivity, non-global changes)
  • Workstation issues (troubleshooting hardware and software issues)
  • User Account/Password management (e-mail, AD, etc.)
  • Printing issues (Contacting vendors, workstation troubleshooting, minor changes on printer)
  • Assist in client documentation
Required Experience:
  • Has worked in a help desk IT position for a minimum of 2 years.
  • Experience in answering help desk calls and creating tickets.
  • Experience in working in a help desk ticket system.
  • Support an environment that used Office 365
  • Experience in using remote support tools
Required Skills:
  • Windows 10
  • Office 365
  • Microsoft Office 2016
  • Exchange 2016
  • Windows server 2012
  • Mobile devices such as iPhone and Android
  • VOIP support

Vacancy expired!

Similar jobs

Neuro Clinical Sales Specialist

Neuro Clinical Sales Specialist

Dental Assistant/Front Desk receptionist

Dental Assistant/Front Desk receptionist

Dental office front desk/assistant

Dental office front desk/assistant

Front Desk Coordinator

Front Desk Coordinator