Technical Solutions Representative

RESPONSIBILITIES:Kforce has a client in Boise, ID that is seeking a Technical Solutions Representative.Summary:We are seeking a Technical Solutions Representative with a proven track record of delivering excellent customer service. This position is fast paced managing inbound technical customer & reseller service events (phone calls, chat, email). The Technical Solutions Representative will be supporting commercial high-end printers & technologies which may include one or more product lines. This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.REQUIREMENTS: 2+ years of applicable experience Exposure to a variety of computer applications, data bases, remote access applications, and network configurations Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction Prior experience within a care center/remote support center managing service events via a ticketing system Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites Graphics and/or application support experience Experience with Adobe suites, RIP software, print job configuration setup Exposure to different media / substrate types, car wraps, banners, commercial prints Previous Designjet, Latex or UV product experience Applicants should be capable of working any shift from 6am -6pm Monday - Friday to be considered Exemplary statuses in current or previous job roles; Product specific training will be provided to those with the appropriate background to excel in this role Requires candidate to bend, stoop and lift printer components as necessary for training purposes or facilitating a repair Technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise Support experience that exceeds basic level product support such as simple items like cell phones, etc.The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.