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Help Desk Service Specialist

Job Details

  • ID#48386047
  • Address 83814 , Coeurdalene,

    Idaho

    Coeurdalene USA
  • Job type

    Contract

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    Info Origin Inc.

  • Showed06th January 2023
  • Date03rd January 20232023-01-03T00:00:00-0800
  • Deadline04th March 2023
  • Category

    Et cetera

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Help Desk Service Specialist

  • Category: Et cetera
  • Deadline: 04th March 20232023-03-04T00:00:00-0800
  • Idaho

Vacancy expired!

HELP DESK SUPPORT SPECIALIST LONG-TERM CONTRACT POSITION

  • Position Title: Help Desk Support Specialist

  • Location: Coeur d'Alene, ID

  • Position Type: Contract

Full-time professional work experience in Information Technology user IT help desk, to provide basic service desk support, including:
  • New computer deployments
  • Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange
  • Manage software licensing
  • Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries
  • Determine the nature of the problem; root cause; provide basic troubleshooting
  • Document support responses in the ITS Service Desk Ivanti ticketing system
  • Escalate problems in accordance with defined ITS procedures
  • Assist users with problem solving steps.
  • Communicate accurate and useful status updates

Vacancy expired!