Manager Business Process Management

Description Robert Half is looking for a Manager of Business Process Management to work to improve end-to-end business processes for the company's Home Office Staff, Reps and clients. The Business Process Manager is a senior-level contributor and team manager, with a consistent record of supporting complex, business-impacting projects. Candidates will possess business process, systems administration, and analytical skills that will be instrumental in helping the company's client's teams scale globally.location Duluth GA- Hybrid roleResponsibilities:

• Lead a team responsible for studying and documenting end to end business processes
• Develop a strong understanding of all entity's business models and product offerings
• Work with cross-functional teams including Sales, Application, Servicing, Processing and Administration to review and document peripheral process touch points within overall processes
• Work with Business Stakeholders and up/downstream teams to identify and resolve process pain points using process reengineering techniques and through system enhancements
• Identify automation and optimization opportunities across the lifecycle
• Own/drive the enhancement roadmap with our IT teams
• Act as a liaison between business process management and our IT/technical teams
• Accountable for team development of requirements documentation including BRDs, process flows, DACIs, wireframes or other assets used to collect business needs
• Help define "interim state" business processes, and help manage the change and adoption of these new processes
• Define KPIs and develop reporting to track metrics across processes to measure the health of the business, risk areas and impact of improvement initiatives
• Simultaneously lead and contribute to multiple strategic and continuous improvement projects across organization
• Lead and participate in projects to correct inefficient processes, eliminate waste and redundancies
• Creatively envision, design, and implement future state processes that drive towards optimal operating conditions, aligning and integrating workflows across brands
• Develop and deliver data-driven, succinct, and concise recommendations for leadership regarding implementation of strategic goals and priorities as well as sustainment of process improvements, optimization and/ or automation efforts
• Promote consistent, efficient, and effective operational evaluation and optimization practices throughout the enterprise
• Create and maintain process flow charts, SOPs, and other documents to support current state, cross-functional and end-to-end process understanding
• Skillfully implement process improvements, alignments, and integrations and define metrics to measure the performance of improved workflows
• Serve as a Lean Six Sigma process improvement resource + Assist Lean Six Sigma trainings
• Develop innovative standards for process evaluation, process improvement project management, and benefit tracking
• Define and share Lean Six Sigma best practices, specifically selected for success throughout the enterprise
• Embrace and promote process improvement, optimization, and automation targeting enhanced productivity, quality, and delivery of our products and experiences across all brands

Requirements Qualifications:

• 3+ years of experience in a Sr Manager / Manager for Advisory or Transformation initiatives (business, process, systems, functional, etc.)
• Bachelor's degree required; Master's degree preferred
• Lean Six Sigma Green Belt required; Black Belt preferred
• 3+ years' experience in business process management
• 3+ years' experience managing complex, cross-functional projects; PMP certification preferred
• Passion for strategic thinking and problem solving
• Ability to deliver rich business insights that drive business decisions
• Experience in developing and maintaining strong, collaborative working relationships with leadership, stakeholders and project teams
• Experience with Financial Services and/or Insurance ecosystems
• Familiarity with different software subscription models, and cloud software sales models
• Some business processes that will be supported includes billing and payment, premium administration, life insurance servicing, document process flows, digital servicing and support
• Some tools you may be using and supporting: Pega, Docusign, Jira, Jira Service Management, Confluence, etc.
• An ability to dive into details, but also step back and reframe a problem more strategically
• Prepare Executive Level Presentations with recommended approach
• Develop Cross-Functional Design approach to solving end to end complex business processes
• You have a passion for learning - new tools, processes, ways of working, etc. and are open to change and doing things in new ways.
• Business Case Development including Cost / Benefit Analysis, development of RFI / RFP as needed
• Business Process Assessment and Improvement with a focus on Risk Analysis, Cost Reduction/Avoidance, Revenue/ Retention Opportunity

Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.